Talk to someone now. Call our National Helpline on 1800 33 4673. You can also chat online or email

Talk to someone now. Call our National Helpline on 1800 33 4673. You can also chat online or email

Position Vacant: Administration Officer – Helpline & Recovery Support Services


  • Australia’s largest organisation supporting people with eating disorders and body image concerns
  • Rewarding, dynamic and innovating role in a well-established not-for-profit
  • Supported by passionate and committed colleagues
  • Based at Butterfly House in Crows Nest, with flexibility to work from home
  • Generous salary packaging options
  • Full time role
  • Fixed-term contract until the 30th September, 2023


Are you ready to help make a change?

Butterfly Foundation is Australia’s national charity for eating disorders and body image issues, providing a voice for those affected and the people who care for them. Eating disorders are severe and complex mental illnesses with physical complications, and the medical, psychological, physical and social consequences can be long term and for many, life threatening.

Butterfly advocates for improved services from government, health and mental health organisations and the eating disorder sector, raising awareness in the media, with key stakeholders and via community engagement. Butterfly runs Australia’s only national Helpline for eating disorders and body image issues, seven days a week; delivers evidence-based clinical treatment and support programs; and provides prevention initiatives in schools and the community to combat negative body image issues.


About the role

In this essential role, you will assist with the efficient operations of all Butterfly Clinical and Recovery Services including but not limited to National Helpline and the Recovery Support Services (RSS) team.

As a first point of contact, strong communication and organisational skills will be essential.


Key responsibilities and duties include:

  • Provide administrative support to ensure efficient operation within the Clinical and RSS teams.
  • Enter/update contacts and other information on databases, spreadsheets, record management systems, as appropriate.
  • Provide quality customer service for all clients including answering telephone enquiries.
  • Undertake projects and conduct research as required.
  • Gather data and prepares reports for more detailed analysis by senior executives.
  • Coordinate the administrative aspects of support services and helpline training/support sessions.

Download the full position deScription


To apply

All applicants will need to supply their resume and address the selection criteria as detailed in the Position Description in a separate cover letter.

We recognise the value of staff with lived experience to instil hope post eating disorder recovery. Therefore we encourage applications from people with lived experience of eating disorders, and family member/carers of people with eating disorders.

Applications should be submitted by email to Human Resources at with the Subject Title: Administration Officer – Helpline & RSS


Closing Date: 4th December 2022, please note that if we receive a high level of applications, the vacancy will close earlier than stated. Therefore, we would encourage you to submit your application as soon as possible.



For enquiries about this position, please email