Talk to someone now. Call our National Helpline on 1800 33 4673. You can also chat online or email

Talk to someone now. Call our National Helpline on 1800 33 4673. You can also chat online or email

Position Vacant: Clinical Supervisor, National Helpline

  • Australia’s largest national organisation supporting people with eating disorders and body image concerns
  • Rewarding, dynamic and innovative role in a well-established not-for-profit
  • Supported by passionate and committed colleagues
  • Remote, Part time, 0.6 FTE (Capacity for some flexibility with the spread of hours)
  • Fixed term contract until 30/06/2025 with potential view to extend.
  • Generous salary packaging options and Employee Assistance Program.


Butterfly Foundation is Australia’s national charity for eating disorders and body image issues, providing a voice for those affected and the people who care for them. Eating disorders are severe and complex mental illnesses with physical complications, and the medical, psychological, physical and social consequences can be long term and for many, life threatening.


Butterfly advocates for improved services from government, health and mental health organisations and the eating disorder sector, raising awareness in the media, with key stakeholders and via community engagement. Butterfly runs Australia’s only national Helpline for eating disorders and body image issues, supporting nearly 40,000 people every year; delivers evidence-based clinical treatment and support programs; and provides prevention initiatives in schools and the community to combat negative body image issues.


About the role

The purpose of this position is to train, monitor and support practitioners to ensure they deliver safe, high-quality practice. This will entail providing clinical supervision, including. clinical skill training, competency based and constructive feedback on skills, evaluation of competencies and providing training activities aligned with Butterfly’s values with respect to professional practice and ethics.


Accountabilities and Responsibilities

Clinical Supervision

  • Provide and coordinate regular and ongoing individual and group clinical supervision to the Helpline team and other Butterfly staff as relevant, including relevant knowledge sharing, learning opportunities, skill development and provision of feedback and support.
  • Provide supervision in line with evidence informed, contemporary clinical supervision frameworks aligned to Butterfly services, policies, procedures and values.
  • Ensure appropriate informed consent is obtained and recorded for all supervisees.
  • Provide supervision, support, and feedback to staff around all aspects of clinical practice, including reviewing record keeping, webchats, emails, and phone counselling recordings as relevant.
  • Appropriately manage the supervision process, giving constructive and supportive feedback and identify ways to develop clinician competencies.
  • Ensure all team members have access to regular supervision at a level appropriate to the supervisee’s professional developmental needs, qualifications and experience.


Consultation and Reporting

  • Communicate regularly and effectively with the Clinical Operations Lead and Manager, National Helpline around outcomes and ensure appropriate escalation occurs in line with Quality and Risk processes.
  • Maintain confidentiality of supervision process and escalate concerns to the Manager around clinical performance and competencies in a timely manner.


Team Learning Responsibilities

  • Coordinate or provide staff training in evidence-based practices, taking into consideration adult learning principles.
  • Identify staff learning requirements and suggest or provide training to develop skills and knowledge.
  • Provision of induction training on clinical component for new Helpline staff.



  • Postgraduate qualifications in Psychology, Social work, or other relevant mental health qualifications and registration with a relevant professional body (e.g. AHPRA, AASW, PACFA).
  • Substantial postgraduate experience in treatment settings working with clients with complex mental health problems,
  • Demonstrated an understanding of short-term counselling support model, clinical intervention and case management.
  • Demonstrated clinical experience in the assessment, diagnosis, and treatment of eating disorders, disordered eating, body image concerns, and co-morbid mental health conditions.
  • Experience in supervising allied health staff, peer workers and students and ability to maintain a strong supervisory alliance.
  • Commitment to the purpose of supervision in an ethical and professional manner.
  • Knowledge of and ability to apply best practice models for clinical supervision and to apply evidence-based practices relevant to our services
  • Demonstrated experience in assessment, evaluation and management of complex cases involving ethical dilemmas and duty of care matters, risk assessment, child safety and domestic and family issues
  • Demonstrated experience in engaging proactively with and supporting clients of diverse backgrounds (Aboriginal & Torres Strait Islander, Culturally and Linguistically Diverse, people with disabilities and people of diverse bodies, genders and sexualities).
  • Highly developed interpersonal and communication skills, both written and verbal.
  • For internal applicants: Successful completion of 6-month probation.


Download the full position description


To Apply


All applicants should supply a cover letter and resume. Please address the selection criteria as detailed in the Position Description in a separate cover letter.

We welcome applications from people with lived experience of eating disorders and/or other mental health conditions, and their family members/carers.

Applications should be submitted by email to Human Resources at with the Subject Title: Clinical Supervisor, Butterfly National Helpline


Closing Date: Sunday the 26th of May 2024, please note that if we receive a high level of applications, the vacancy may close earlier than stated. Therefore, we would encourage you to submit your application as soon as possible.


Enquiries: please email