We are here for you 8am to midnight (AEST/AEDT), 7 days a week. A Counsellor will join the Webchat once available and you will be able to start chatting.
We have a range of helpful resources available for you on our Butterfly Help Hub. If you are looking for an eating disorder practitioner, you can directly search Butterfly Referral Database on our website.
Please note The Butterfly National Helpline is not a crisis service. In case of an emergency, please end the chat and call 000, Lifeline 131 114 or Kids Helpline 1800 55 1800
If you have difficulty logging into the webchat, please ensure pop-ups are enabled on the computer or device you are using.
We are experiencing particularly high call volumes, so there may be an increase in your wait time. Please be patient. We want to support you and will get to you as soon as we can.
Please wait while we establish a connection to the chat server.
Are you unsafe or in a crisis now?
Please contact Lifeline, Kids Helpline or 000 now.
Police & Ambulance – 000
Lifeline – 13 11 14
Kids Helpline – 1800 551 800
Butterfly’s Helpline is not a crisis service, so we encourage you to seek the help you deserve now.
At certain times of the day (such as evenings) Butterfly can have a lot of people seeking support. This may mean it may take longer to connect with a counsellor. You will receive a message when a counsellor is available. You are welcome to wait until a counsellor joins the chat, otherwise you can also contact us on 1800 33 4673 or via email at firstname.lastname@example.org.
Please also know that a counsellor may need to limit the chat to 20 minutes at times where when the service is in high demand.
We’re open 8am – midnight (AEST), seven days a week.
Your privacy and confidentiality is important to us. Information collected from the webchat is not shared to anyone outside of the Butterfly Helpline team except when you or someone you know may be in immediate danger, in which case a counsellor may ask for further information to help keep you and others save.
Butterfly Helpline is only able to provide service to those living in Australia. If you are logging in from overseas you may like to seek support from a national service located near to you.
UK – https://www.beateatingdisorders.org.uk/.
Ireland – https://www.bodywhys.ie/
USA – https://www.nationaleatingdisorders.org/
Canada – http://nedic.ca/
New Zealand – https://www.ed.org.nz/